ELITE REEF SYSTEMS · SERVICE

Shipping & returns

The store is in a test phase. No actual payments or shipments are currently being made. The agreements below apply to the planned sale of physical products.

Delivery within five working days

Elite Reef Systems purchases products and ships them itself. For real sales, we deliver within five working days after payment confirmation. A different term will be stated with the product before ordering. If a product is unexpectedly unavailable, we will contact you. You do not have to wait for a longer term without an agreement.

The supplier stock shown is a snapshot, not stock in our own warehouse. In your account you can track whether your order is purchased, packed or shipped. After shipment you will find the carrier and the package number there.

Shipping costs

The Netherlands and Flanders: €6.95; free from €50 worth of products. Wallonia: €6.95. Brussels and other destinations are currently unavailable at checkout. The total is always shown before the payment step in your overview.

Reflection period

When purchasing physical products online, you in principle have a cooling-off period of fourteen days from the day after receipt. You do not have to give a reason. Report within that period that you are canceling the purchase and then return the products within fourteen days. You can also submit your report by e-mail or letter.

Return address and return postage

Elite Reef Systems
Spoorlaan 15
4872 XM Etten-Leur
Netherlands

If you have a normal cooling-off period, you pay the return postage. Pack carefully and keep your proof of postage. You may evaluate a product as you would in a store. With further use, a legally permitted depreciation may be deducted. There is no general requirement that every product must be unopened.

Refund

In the event of a complete cancellation, we will refund the purchase price and the standard forwarding costs via the same payment method, no later than fourteen days after your notification. We may wait until we have received the products or proof of return. In the event of a partial return, the original shipping costs will not be automatically fully refunded. This does not change your legal rights.

Wrong or defective product

Contact us at info@elitereefsystems.nl or 06 1092 1519. We will discuss a suitable solution. Necessary return costs for an incorrect or defective product are our responsibility; the regulation for normal reflection period does not apply.

Revoke your purchase

Please state your name, order number, the relevant products, order date and date of receipt. A reason is not necessary. A signed letter is also allowed; an email does not require a signature.

Keep a copy of your report. Are you unable to log in? You can always email or write directly.

Updated: October 1, 2026. More about your legal rights: ACM ConsuWijzer.